Last updated: April 6, 2026
GoTopLiving operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). GoTopLiving is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact Details
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Name, address, billing address, shipping address
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Phone number and email address
Financial Information
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Credit card, debit card, and financial account numbers
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Payment card information
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Transaction details and payment confirmations
Account Information
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Username, password, and security questions
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Account preferences and settings
Transaction Information
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Items you view, add to cart, add to wishlist, or purchase
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Returns, exchanges, cancellations, and past transactions
Communications with Us
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Information included in customer support inquiries
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Messages and feedback you send us
Device Information
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Information about your device, browser, and network connection
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IP address and other unique identifiers
Usage Information
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Information regarding your interaction with the Services
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How and when you interact with or navigate the Services
2. DATA COLLECTION IS NOT OUR PRIMARY PURPOSE
GoTopLiving is a home essentials, children's products, and pet supplies retailer. Our primary purpose is to sell quality products — NOT to collect or profit from your personal data.
We collect personal information only to the extent necessary to:
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Complete your purchase
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Fulfill your orders
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Provide customer service
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Comply with legal requirements
We do not:
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✗ Treat data collection as a business objective
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✗ Collect excessive information beyond what's needed
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✗ Use data collection tactics as a barrier to shopping
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✗ Require unnecessary personal information to browse our website
3. PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
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Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information
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Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies
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From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf
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From our partners or other third parties
4. HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to:
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Perform our contract with you
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Process your payments
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Fulfill your orders
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Remember your preferences and items you are interested in
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Send notifications related to your account
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Process purchases, returns, exchanges, or other transactions
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Create, maintain, and manage your account
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Arrange for shipping and facilitate returns/exchanges
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Enable you to post reviews
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Create a customized shopping experience and recommend products
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to:
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Send marketing, advertising, and promotional communications by email, text message, or postal mail
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Show you online advertisements for products or services on the Services or other websites
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Target ads based on items you previously purchased or added to your cart and other activity on the Services
Security and Fraud Prevention
We use your personal information to:
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Authenticate your account
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Provide a secure payment and shopping experience
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Detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity
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Protect public safety
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Secure our services
Communicating with You
We use your personal information to:
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Provide customer support
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Be responsive to your inquiries
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Provide effective services
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Maintain our business relationship with you
Legal Reasons
We use your personal information to:
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Comply with applicable law or respond to valid legal process
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Respond to requests from law enforcement or government agencies
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Investigate or participate in civil discovery, litigation, or adversarial legal proceedings
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Enforce or investigate potential violations of our terms or policies
5. WE DO NOT SELL YOUR PERSONAL INFORMATION
GoTopLiving will NEVER sell, trade, rent, or share your personal contact information with third parties for their marketing purposes.
Your information is kept confidential and is only shared with:
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Shopify (our website host) — for platform operations
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Payment processors — to process your transactions
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Shipping carriers — to deliver your orders
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Customer service providers — to support you
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Legal authorities — only when required by law
Third parties are contractually obligated to:
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Keep your information confidential
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Use it only for the purpose we specify
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Not use it for their own marketing
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Comply with applicable privacy laws
6. WE DO NOT USE YOUR INFORMATION FOR ADVERTISING WITHOUT CONSENT
Your Photos, Videos, and Testimonials:
GoTopLiving will NEVER:
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✗ Use your photos or videos in advertising without explicit written consent
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✗ Use your testimonials or reviews in marketing without permission
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✗ Share your name or likeness on social media without approval
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✗ Create advertisements featuring your image
When We MAY Use Your Information (With Consent):
We may use your information for marketing purposes only if:
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You have explicitly opted in to receive marketing communications
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You have given written permission to use your photos, videos, or testimonials
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A legitimate promotional campaign where you willingly participated
You can withdraw consent at any time by emailing Support@gotopliving.com.
7. HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
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With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping)
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With business and marketing partners to provide marketing services and advertise to you
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When you direct, request us, or otherwise consent to our disclosure of certain information to third parties
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With our affiliates or within our corporate group
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In connection with a business transaction such as a merger or bankruptcy
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To comply with applicable legal obligations
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To enforce terms of service or policies
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To protect or defend the Services, our rights, and the rights of our users or others
8. RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.
In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.
9. THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
10. CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
11. SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
12. YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.
Right to Access/Know
You may have a right to request access to personal information that we hold about you.
Right to Delete
You may have a right to request that we delete personal information we maintain about you.
Right to Correct
You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt Out of Sale or Sharing for Targeted Advertising
Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
Global Privacy Control
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a GoTopLiving account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals from your web browser or device.
UK and European Economic Area Rights
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
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Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes
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Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal
13. HOW TO EXERCISE YOUR RIGHTS
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request in a timely manner as required under applicable law.
14. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar tracking technologies to operate our website, remember your preferences, improve performance, analyze traffic, and support advertising and marketing efforts.
Depending on your location, you may be presented with a cookie banner or other consent tools that allow you to manage certain privacy choices. You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
15. COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or lodge your complaint with your local data protection authority.
16. INTERNATIONAL TRANSFERS
Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
18. CONTACT US
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
GoTopLiving
Email: Support@gotopliving.com
Phone: +1 (800) 939-6186
Address: 2316 Parkside Dr., Denton, TX 76201, United States
Hours: Monday - Friday, 9:00 AM to 3:00 PM CST
