Contact Us

We're Here to Help

At GoTopLiving, we're committed to providing exceptional customer service. Whether you have questions about your order, need shipping assistance, want to inquire about returns, or have product questions, we're just a message away. Your satisfaction is our priority.

For Faster Support:

Please include your order number when contacting us. This helps us locate your information quickly and provide a faster resolution.

CUSTOMER SUPPORT

Email Support

Have questions about your orders, products, or our services? Reach out to us anytime at Support@gotopliving.com. Our dedicated customer support team is committed to responding to all inquiries as quickly as possible. We typically respond within 24 hours during business days.

Live Chat Support

For immediate assistance, our live chat team is available Monday through Friday, 9:00 AM to 3:00 PM CST. This is the fastest way to connect with our support specialists. Simply click the chat icon on our website during operating hours, and a representative will be happy to help you right away.

Phone Support

Call us toll-free at +1 (800) 939-6186 during business hours:

  • Monday to Friday: 9:00 AM to 3:00 PM CST

Our knowledgeable team can assist you with:

  • Order inquiries

  • Shipping and delivery questions

  • Product information

  • Return and exchange requests

  • General customer service

Hours of Operation

Our customer service team is available:

  • Monday through Friday: 9:00 AM to 3:00 PM CST

  • If you contact us outside these hours, we'll respond as soon as possible during our next business day

MAILING ADDRESS

For any correspondence or returns, you can reach us at:

GoTopLiving
2316 Parkside Dr., Denton, TX 76201, United States

HOW WE CAN HELP

Order & Shipping Questions

  • Track your order status

  • Update shipping address (before dispatch)

  • Resolve shipping delays

  • Address delivery concerns

Product Information

  • Ask about product details and specifications

  • Get sizing recommendations

  • Learn about material and care instructions

  • Inquire about product availability

Returns & Refunds

  • Initiate a return or exchange

  • Understand our refund policy

  • Get return shipping instructions

  • Check refund status

Technical Issues

  • Report website problems

  • Fix account access issues

  • Resolve payment or checkout errors

Feedback & Suggestions

  • Share your shopping experience

  • Suggest new products

  • Report quality concerns

  • Submit testimonials

CONTACT FORM

You can also send us a message through our website contact form. Simply:

  1. Fill in your name and email address

  2. Include your order number (if applicable)

  3. Select the subject of your inquiry

  4. Write your message clearly

  5. Submit the form

We will respond to your message within 24-48 hours.

BEFORE YOU CONTACT US

Check These Resources First:

  • Shipping Policy — For delivery times and shipping information

  • Returns & Refunds Policy — For return procedures and refund timelines

  • FAQ — For common questions and answers

  • Size Guide — For sizing and fit information (if applicable)

  • Order Tracking — To track your package status

These resources may have the answer to your question and can save you time!

PARTNERSHIP & WHOLESALE INQUIRIES

If you're interested in wholesale, bulk orders, or partnership opportunities, please email us at Support@gotopliving.com with the subject line "Wholesale Inquiry" or "Partnership Opportunity".

Include:

  • Your business name

  • Business type

  • Approximate order volume

  • Contact information

  • Your specific inquiry

FEEDBACK & COMPLAINTS

We value your feedback! If you have a complaint or concern about your experience:

  1. Contact us first — Email Support@gotopliving.com with details

  2. Give us a chance to help — We'll work to resolve the issue

  3. Escalate if needed — We have a formal complaint process

Your feedback helps us improve our products and services.

Contact Method Expected Response Time
Email 24 hours (business days)
Live Chat Immediate (during business hours)
Phone During business hours (9 AM - 3 PM CST)
Contact Form 24-48 hours (business days)
Social Media 24-48 hours

 

CONTACT INFORMATION

GoTopLiving
2316 Parkside Dr., Denton, TX 76201, United States
Email: Support@gotopliving.com
Phone: +1 (800) 939-6186
Hours: Monday - Friday, 9:00 AM to 3:00 PM CST

WE LOOK FORWARD TO HEARING FROM YOU

At GoTopLiving, customer satisfaction is everything. Don't hesitate to reach out with any questions, concerns, or feedback. We're here to make your shopping experience smooth, enjoyable, and hassle-free.

Thank you for choosing GoTopLiving!